1. Introduction

At Creative Motors, we are dedicated to ensuring that your orders are processed and delivered efficiently. This Shipping and Delivery Policy outlines the terms and conditions regarding the shipping and delivery of our MicroFibre Cloth. By placing an order, you agree to the terms outlined in this policy.

2. Order Processing

2.1 Order Confirmation

• Upon placing your order, you will receive an order confirmation email at the email address provided during checkout. This email will contain your order details and a unique order number.

2.2 Processing Time

• Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Shipping Rates and Delivery Estimates

3.1 Shipping Rates

• Shipping charges for your order will be calculated and displayed at checkout. Rates are based on the weight of the items and the destination of the shipment.

3.2 Delivery Estimates

• Delivery times may vary based on your location and the shipping method selected at checkout. Estimated delivery time is as follows:
  • Standard Shipping: 5-7 business days

Please note that these are estimated delivery times and actual delivery times may vary due to factors beyond our control.

4. Shipping Locations

4.1 Domestic Shipping

• We currently offer shipping within India. Delivery to remote locations may take longer than the estimated delivery times.

4.2 International Shipping

• At this time, we do not offer international shipping. We are working to expand our shipping options in the future.

5. Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

6. Delivery Issues

6.1 Delayed or Lost Shipments

• If your order is delayed or lost during shipping, please contact us at sales.creativemotors@gmail.com. We will work with the shipping carrier to resolve the issue and ensure your order is delivered.

6.2 Incorrect Address

• Please ensure that your shipping address is correct at the time of placing your order. Creative Motors is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, we will contact you to arrange a re-shipment at your expense.

6.3 Damaged or Defective Items

• If your order arrives damaged or defective, please contact us immediately at sales.creativemotors@gmail.com with photos of the damage or defect. We will arrange for a replacement or refund as necessary.

7. Returns and Exchanges

Please refer to our Returns and Exchanges Policy for detailed information on how to return or exchange an item.

8. Contact Information

If you have any questions or concerns about this Shipping and Delivery Policy, please contact us at:

Email: sales.creativemotors@gmail.com

Thank you for choosing Creative Motors for your vehicle care needs. We are committed to providing you with high-quality products and exceptional service.